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Return & Refund Policy

Returns & Exchanges:

Full priced items can be returned for an exchange or refund within 7 days of receiving your order. You will be responsible for all return shipping costs. Shipping costs are non-refundable. Beyond this 7 day period, unfortunately we cannot offer you a refund or exchange.

Once your refund/exchange request has been approved, please ensure you post your item(s) back to us, so that we receive it within 14 days. If items are not posted within this timeframe, returns will not be accepted and consequently, will not be refunded/exchanged.

Items purchased on sale or during flash sales or promotional sales including promotional discount codes can only be exchanged for a credit note or products of equal or greater value unless deemed faulty. If the item is faulty it will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.

Please note some sale items are final sale. These items will say "final sale" on the product page and cannot be returned for a refund, exchange or credit note. 

After the initial exchange, there are no further exchanges, refunds or credit notes issued beyond this. 

*Please note: we do not accept refunds for gift vouchers, custom made orders or Bambini packages.

 

Returns check list:

Please ensure your return meets the conditions of our Returns Policy and complies with the below points before lodging your return.

  1. Return request must be lodged within 7 days of receiving your item(s). Once approved item(s) must be posted so that we receive it within 14 days. Refunds are issued for full priced products only. We do not accept returns for sale items (these can only be exchanged).
  2. Item(s) must be returned to us in perfect condition and must not be worn, altered, damaged, marked, sprayed with perfume or washed. 
  3. Please ensure all products are exactly as you received them including all tags attached.
  4. Item(s) must not be sale items. Unfortunately sale items cannot be returned for a refund, this includes orders where discount codes have been used. These items can only be exchanged (with a $10 processing fee charged). Final Sale Items cannot be refunded or exchanged. 
  5. Please ensure the item(s) haven't previously been exchanged. After the initial exchange, there are no further exchanges, refunds or credit notes issued beyond this. 

*Please note we have the right to refuse your return if any of the above are present on inspection. 

If you have read our returns policy and your order meets our returns checklist please lodge your return request via email to hello@toastsociety.com
In your email please include the following:

  • Email subject: US RETURN REQUEST [order number] 
  • Your Order number: #
  • Your Full Name: 
  • Item(s) you would like to return: [style name, size, colour]
  • Return Request: Refund/Exchange/Store Credit
  • Item you'd like to exchange for: (if applicable)

Please allow 1-2 business days for our team to approve/deny your request. Once approved item(s) must be posted back and arrive at our warehouse within 14 days.

 

Price, Payments and use of Discount Codes:

The prices of goods, delivery and other charges shown are in US dollars.

A discount code is only valid for a single transaction, and may not be used in conjunction with any other discounts. Discount codes cannot be used in conjunction with any other discount code, sale or offer - unless otherwise specified. 

Refunds are not accepted for orders where discount codes have been used. We can only offer an exchange or credit note where discount codes have been used. This includes flash sale codes.

If you aren't satisfied with your purchase where a discount code has been used, please lodge a request for an exchange or credit note via email within 7 days. If the item you are seeking to exchange for isn't in stock a credit note will be issued. This credit note is valid for 3 years.

Please note a $10.00 processing fee will be automatically sent to the customer upon the exchange approval. Once the $10.00 exchange fee has been processed by the customer and we have received your return your exchange will be sent out with tracking provided.

 

Exchanges:

Want to exchange your item for another size or colour? Please check our returns checklist above and email us at hello@toastsociety.com

  • Email subject: US RETURN REQUEST [order number] 
  • Your Order number: #
  • Your Full Name: 
  • Item(s) you would like to return: [style name, size, colour]
  • Return Request: Refund/Exchange/Store Credit
  • Item you'd like to exchange for: (if applicable)

Please allow 1-2 business days for our team to approve/deny your request. Once approved item(s) must be posted back and arrive at our warehouse within 14 days.

 

Other things to know:

During flash sales, stock levels may not update in real time which may delay delivery. Our team will communicate any delays within 2 - 3 business days after order is placed. Please note all purchases made with credit notes are non refundable - exchanges are accepted. 

Pre-order items are eligible for refund, exchange or store credit. 

You will be responsible for all return shipping expenses. These costs are non-refundable. For items over $75, we recommend you use a trackable shipping service with insurance to cover lost items. We take no responsibility for lost or unreceived items. Refunds will not apply in this instance. 

Upon receiving and inspecting the returned item, we will forward you a notification email confirming that we have received the item and whether the refund has been approved or rejected. 

If you are approved, your refund will be processed within 3-5 business days after receiving the garment, and a credit will automatically be applied to your credit card or original method of payment excluding shipping costs.

* Please note discount codes & special promotions are not applicable to Bambini packages

 Late or missing refunds:

A receipt of refund will be forwarded to you. Please be patient if funds do not clear immediately. If funds do not clear within 5-7 business days, we suggest that you contact your bank or credit card company. 

If you have allowed for 7 days processing time as stipulated above and your bank cannot provide an update, please contact us at: hello@toastsociety.com

 

Sale items:

Unfortunately sale items cannot be refunded only exchanged for another item.

There are no refunds on sale items for change of mind.  This includes flash sales and special discount codes. Items purchased with any other discount code can only be exchanged for items of equal or greater value. There are no further exchanges, refunds or credit notes issued beyond this. A shipping fee will be incurred by the customer when processing an exchange.

Please note all purchases made with credit notes are non refundable - exchanges are accepted. 

Beyond our 7 day return period, unfortunately we cannot offer you an exchange.

Upon receiving and inspecting the item, we will forward you a notification email confirming that we have received the item and whether the refund has been approved or rejected. If you are approved, your refund will be processed within 48 hours, and a credit will automatically be applied to your credit card or original method of payment.

Final sale Items

Final sale applies to items that have been marked down to clear. Items that are marked sale and have been further reduced with a discount code are considered final sale items. 

Items that are marked with final sale are not eligible for return, unless in the event of them being deemed faulty. We recommend choosing carefully to avoid disappointment and suggest contacting hello@toastsociety.com for assistance, prior to purchasing.

The product description will be marked with 'final sale'. By purchasing a final sale item you agree that the item cannot be returned.


Late or missing refunds:

A receipt of refund will be forwarded to you, so please be patient if funds do not clear immediately. If funds do not clear within 5-7 business days, we suggest that you contact your bank or credit card company.

If you have allowed for 7 days processing time as stipulated above and your bank cannot provide an update, please contact us at:

hello@toastsociety.com


Out of stock items

If the items you have ordered are out of stock, you will be notified within three business days. If we cannot fulfil your order, we will provide alternate style or size options, otherwise we will issue a refund. If you agree to the alternate option - please note the same terms and conditions apply, whereby if they are considered a sale item or final sale item our terms and conditions apply. For example, sale items can only be exchanged. Final sale items cannot be returned as they have been reduced to clear.

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